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1-Jun-08 10:00 AM CST
Tracey Lee Wallace Featured in Houston Chronicle Article
On April 28, Tomball resident Tracey Lee Wallace woke to discover her Internet access was down.And because her phone service is tied to her broadband connection, she also had no dial tone. For the single mom who runs a Web site development business out of her home, this was something of a crisis.
But when she called Comcast, her Internet service provider, scheduling conflicts on both her end and the company's meant she couldn't get a technician out for a repair until four days later.
"I seriously considered getting DSL, but AT&T couldn't get out here any sooner," Wallace said. "If they could have, I would have switched."
Wallace complained about her situation on Twitter, the microblogging service that's captured the hearts of techies but left many nongeeks scratching their heads, wondering what the fuss is about.
"Damn Internet down in my house," she wrote, using her BlackBerry. "Arrrrgh can't fix until THURSDAY. Shoot me"
A Comcast employee whose job is to troll cyberspace in search of frustrated customers saw Wallace's grievance and asked if he could help.
And indeed he could. By the end of the day, Wallace was back online and delighted with a company that, just hours earlier, she'd been cursing.
"I'm a crazy loyal dog now," she said.
--> Click here for full Houston Chronicle Article
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For additional information on this News article, please contact:
Tracey Lee Wallace
(832) 646-4282
Source: Houston Chronicle
http://www.chron.com/disp/story.mpl/headline/biz/5756229.html
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